If your practice receives a Remittance (ERA or EOB) indicating a zero payment for any reason, you can easily differentiate these remittances in the list.
You can mark a remittance as a non-payment to quickly identify which remittances were intentionally refused by payors. This "non-payment" mark helps you avoid unnecessary work with these remittances.
Just look at the Remittance tab under the Label.
To mark a remittance as 'Non-payment' follow the next steps.
1. Go to the Remittance tab to locate the desired one.
2. Click on the date to open the remittance.
3. Hit Mark as Non-payment.
The label 'Non-payment' will appear next to the status of the remittance.
To remove the label, hit Unmark as Non-payment.
The label will disappear.