In this article, you will learn:
- How to activate Ambient AI Assistant for your practice
- Which browsers are supported and recommended
- How to enable required operating system permissions
- Which Recording Settings to apply before starting a new session with a patient for different appointment modes
- How Ambient AI Assistant generates transcripts
- How to manage live recording
- How to access and review transcripts directly in the Recordings section of an encounter
How to Activate Ambient AI Assistant for your Practice
If you wish to take advantage of the in-built Ambient AI Assistant to initialize recording your conversations with patients and using transcripts for filling out medical records, reach out to support@remedly.com.
Supported and Recommended Browsers
- Google Chrome - version 74 or later
- Microsoft Edge - version 79 or later
- Opera - version 60 or later
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Firefox and Safari can be used for in-person visits only, meaning that they provide for sound capturing only via the microphone built in your office device.
How to Enable Required Operating System Permissions
Windows
No OS-level settings required.
macOS
To enable the necessary screen and system audio recording permissions, follow the next steps:
- Go to System Settings > Privacy & Security > Screen & System Audio Recording.
- Enable screen recording for your browser by turning on the toggle for your browser (Google Chrome or any other).
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Restart the browser if needed.
How to Use Recording Settings Before Starting a New Session with a Patient
To start recording, open the desired patient's encounter and click the Start Recording button in the encounter summary.
Note: You can record as many sessions as needed, regardless of the encounter's status.
On the Recording Settings page, you can input the name for the recording, select your preferred language, and make any initial notes.
In the Channels and participants section of the Recording Settings, there's a Speaker detection option selected by default. This is strongly recommended for the Ambient AI Assistant to recognize speakers and have a transcript represented as a conversation of 2 or more people to differentiate between them and what each of them says.
The rest of the Recording Settings will depend on whether it is an in-office or virtual visit.
In-Office Recording Settings for Audio Capturing
For on-premises patient visits, in the Recording Settings, please select the microphone that will capture your voice during the session (e.g., headset, microphone built into your office device).
Telehealth Recording Settings for Audio Capturing
For virtual/telehealth visits, screen sharing to capture the sound from both the patient and provider is required. So, after you select your microphone from the list under the Microphone section of the Recording Settings, you should click the Share Screen button under the Sound Capture section of the Recording Settings.
Then choose what to share:
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Entire screen - allows both audio and video sharing (recommended)
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Specific tab (Google Meet, Zoom, Microsoft Teams, etc.)
Next, you need to enable the Also share system audio option.
Click Share.
Check if everything you selected in your Recording Settings looks alright.
Finally, click the Start New Session button.
IMPORTANT: When prompted by a browser, you should allow access to available microphones and system audio. Otherwise, audio capture won't work.
How Ambient AI Assistant Generates Transcripts
Once all the required Recording Settings and permissions are enabled, you can click on the Start New Session button to record your session and generate a transcript.
The recording will be in progress and live transcript will appear on your screen.
How to Manage Live Recording
When the recording is in progress, you can manage and control it by using the following options:
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You can Mute your microphone if there's somebody in your room, for example, making a noise when a patient is still speaking, and you do not want to interrupt the recording.
2. Unmute when you wish so that when you speak your voice is recorded.
3. You can also Pause Recording to avoid side talks populating in transcript.
4. As well as Resume Recording when the conversation is back to the primary topic.
5. If needed, you can Edit Name of the recording on the fly and Save it.
The updated name will display on your screen.
6. Live transcript auto-scrolls by default so that you can see the most recent part of it.
7. However, if at some point you decide you need to take control and scroll only when you wish, unselect Auto-scroll option.
8. Copy the transcript on the go and paste it entirely to any document you wish. Alternatively, you can use your mouse to copy and paste any part of the conversation as the script content is selectable.
9. Edit the session note when the recording is in progress.
Save updates.
And see the results.
10. Finally, when you want to finish the recording, hit the Stop Recording button.
When stopped, you'll still be able to Copy, Edit Name of the session, as well as Edit notes content.
11. For your convenience, you can get Back to encounter for which the recording is finished.
How to Access and Review Transcripts Directly in the Recordings section of the Encounter
All transcripts for a specific encounter are available in its Recordings section. If you have view permissions, you can access them there.
To review and use transcripts in your daily workflow, find the desired transcript and click its time stamp.
Note: You can sort your transcripts by the time stamp.
The transcript will open up in the same window.
You can Copy all or part of the content, Edit Name of the session, as well as Edit the Notes. The transcript can assist you when completing the encounter note.