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How to Use Payment Holds

  • Updated

In this article you will learn how to:

 

When to Use a Payment Hold

  • Payment Holds are designed to indicate that a practice is waiting on reimbursement from a third-party financing or rewards program.
  • Remedly is configured to accept financing programs like Alphaeon Credit, Greensky, and Care Credit, and rewards programs such as Brilliant Distinctions and Aspire Galderma as payment methods.
  • This training will walk you through logging and eventually reconciling the payment hold (once your practice has been reimbursed).

Workflow #1: Record a Payment Hold

If the patient wants to pay using either a financing program or a third-party rewards program:

  1. Create a new payment.
  2. Select the appropriate payment method from the drop-down menu.
  3. Ensure that the Payment Hold toggle is set to ON.
  4. Log the payment as you would normally.

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Workflow #2: Reconcile the Payment Hold

If the practice has received reimbursement from the third-party program:

  1. Within the Financial Module, navigate to Payment Holds.
  2. Identify the payment hold corresponding to the reimbursement the practice has received.
  3. Click Reconcile.

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  4. If the financing or rewards program charges a fee, enter the amount of the fee charged by the third-party company under Adjustment/Fee Amount. Otherwise, enter 0.
  5. Verify that the Posted Amount is correct.
  6. Click Save.
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Example: Amy Roberts used Care Credit to pay $3,575.00 for her visit. Care Credit charged the practice a $15 fee, so the reimbursement (Posted Amount) is $3,560.00.

 

 

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