In this article, you'll learn about our updates to:
Temporary Password replaced with Temporary Link
We've added a security enhancement to our login and password reset process. Instead of receiving a temporary password, users will receive a temporary link sent via email or text.
How it works:
When a user requests a password reset, they’ll receive a temporary link via email or text
Clicking the link within 12 hours will redirect the user to create a new password.
Example of Patient Portal Email Invitation:
Example of Patient Portal Password Reset email:
Example of staff/provider Email:
Example of text:
Why the change?
Simpler – No need to copy and paste passwords.
Faster – Just click the link from your inbox.
More secure – Temporary links are harder to misuse and expire sooner.
If you have any questions or run into issues, our support team is here to help!
Two-Factor Authentication (2FA) for Improved Security
We strongly recommend enabling Two-Factor Authentication (2FA) to further protect to your user account.
How to enable 2FA:
Providers and staff: Go to Account Settings, Name, and Log in information
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Patients: Go to Account Preferences in the patient portal.
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Select the Two-Factor Authentication option and enter your phone number to enable it.
With 2FA activated, you'll receive a security code by text message when logging in, helping to keep your account secure even if your password is compromised.