In this article, you will learn about our updates to:
- Email branding
- Two-way texting unread messages
- Visibility of the Patient Communication log
- Double Booking workflow for No-Show appointments
Email Branding
We added branding to the email sent to patients encouraging them to login to their patient portal for updated content. This email includes your practice name in the subject line for patient confidence and clarity.
Notification of Unread Messages in Two-way Texting
To encourage being responsive to patient texts, an indicator will display on the two-way texting icon showing the number of unread text messages. This indicator will display the same number for all users.
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Patient Communication Log Visibility
The Patient Communication log provides detailed information on all emails sent to patients. The search tool enables viewing emails sent to a specific patient or all emails sent to all patients for a specific time period. The contents of each email can also be viewed.
If a patient comments that they did not receive an email and the patient communication log shows that the email was sent, the patient should check their spam folder and accept emails from the email sender DoNotReply@remedly.com.
The Patient Communication log is now visible for all users by default and access can be deactivate in User Accounts under Global Permissions.
Double Booking Workflow for No-Show Appointments
Similar to cancelled appointments workflow, the double booking pop up will no longer be triggered when an appointment is created for the same time slot as a No Show appointment.
